Really bad customer service when logging faults.

My internet has been down for more than a week. I logged a fault after which I received a message from openserve that a technician has been assigned and will contact me in 48 hours. Little more than an hour passes and a technician phones. I asked if the problem could be at the exchange and he said he will go check quick and call me back. Next thing that happens is I receive a message saying that the technician is finished. I still don't have internet, the technician didn't call back in fact he was never even at my house. I log another fault, got the same message saying a technician will contact me. I check the app and see that an appointment has been made for the following day. Next morning around 11 I receive another message stating that the technician is done. Check the app, all faults logged show as solved. No call from the technician, not a message or anything to let me know what's going on. Now I must just sit here and pay for internet that I do not have. If you call the telkom call centre they cant help either, apparently all they can do is send an internal email which they cant cc me in.