Profoundly poor, frustrating, and impersonal service. Strongly recommend you seek alternatives.

One star, but only because my previous experience was seamless - which makes this even more annoying. Had that not been the case, I would rate you a negative number of stars for my wasted time. I have been waiting over two weeks to have an ONT installed and have heard absolutely nothing from you. Telkom managed to deliver the router within a week, so what is the holdup? Using the Openserve website is an exercise in pure frustration as the chatbot directs you to pages that do not exist and there is no way to get in touch with a human being. This is what you get when you replace people with robots - the most vexing and impersonal experience ever. Tell me, Openserve, when Telkom bills me at the end of the month, and I am expected to pay for a service I have not received - are you going to foot the bill? I'm pressing X to doubt. As a result of this utter lack of concern on your part I must also strongly dissuade others from using Telkom as an ISP. You, Openserve, are giving them a bad name. I have received NO comms from you, barring the automated do-not-reply email confirmations I get for lodging a complaint with my reference number. No calls, no WhatsApps, no SMS - Nothing. And God help you if you tell me to use Facebook to get in touch.