Poor service - No response in 6 days.

Dear Openserve,

My internet is down since Friday 29 November 2024. I have phoned Axxess my ISP for assistance. They informed me that the fault is on the fibre line and they have logged the call with Openserve. Since Friday I have followed up every day with them and they escalated it. Well till today you have not even attempted to make contact with me. You don't have a telephone number where I can follow up on what is happening, but it is surely to not take calls from customers that wants to complain about your poor service. Working from home has made it almost impossible for me and your poor response is putting my business under severe presure as I am reliant on internet to run my business. ***.

Further more I have complained since 30/12/2022 that I don't get the speed that I am paying for. I have all the speed tests and wil gladly send it to you. I am paying for a 50mb line and I get speeds between 8mb and 1.86mb. I will bring this under ICASA's attention that I have been paying for a line that you did not give to me.

What is very sad is that you are the only fibre provider in Equestria otherwise I whould have moved long time ago.