Poor service from Openserve / Level 7

On Monday 9 September I logged a call with Level 7, advising them that my fiber cable has been damaged and need repairs. They advised me that Openserve will fix my cable within 1 - 3 days and provided me with a ticket number. I waited on Openserve to give me a call to schedule an appointment, but no one called. On the 10th and 11th I gave Level 7 a call to advise them. They escalated the matter with Openserve. I gave them calls on the 12 and 13th again to advise them that I still did not receive a phone call to schedule an appointment. I received an email back from Level 7 stating that the fault has been assigned to a technician at Openserve, and that the technician will contact me when he is on the way to resolve the fault. On the 13th they advised that the call-out is scheduled for that same day, and by the end of the day when I queried the matter again after still not receiving any phone call, I was advised that they are sourcing a technician.

On Monday 16/09 I contacted Level 7 again and was advised that the ticket was closed on the 11th already, because the technician were in front of my gate but could not access the property because of a remote controlled gate, and that he tried phoning me but could not reach me. Not sure why on the 12th and the 13th no one realized that the ticket was already closed?

1. These days people have security at their property, or am I expected to leave my gate and my house open in case Openserve decides to pitch up? 2. I was not contacted for an appointment upfront, so even if you did call me while in front of my gate, I wouldnt have been around, as I am working in the day. 3. They did not phone me at all and my call log is proof of this.

Even after phoning Level 7 today 5 times, I am still being told the same story...that they are trying to find an engineer, but up until now, still no phone call to schedule an appointment.