Poor service delivery Mweb and openserve

I moved in to a flat with fibre ready openserve line. ISP Mweb. Initial response great, router arrived in 2 days. This was a week ago. I am still unable to connect to the internet and the problem is pin pointed to the actual fibre line. Mweb can't or won't help and openserve does not have a phone number only a robot chat! I work remotely and am now on unpaid days due to this! Seems like a lot of passing the buck is happening. I need a real person from occutel to speak to. The closest to a resolution was someone who logged an urgent ticket 48 hours ago MWB***BWK050224