Poor service

We moved into a property in a complex which has fibre to the home. We called Vox last Friday and were requested to take a pic (and send) of the equipment in the house which we did. Following which we were given a reduced monthly bill because of the hardware that was mounted on the wall. I requested and was told that we would have service by today, 18 February.

Messages started pumping through - Monday, 14 Feb: "Your Openserve fibre line has been ordered, keep a look out for further Email and SMS updates. Vox Telecom' Tuesday, 15 Feb:at 13h22 'Openserve has completed your fibre line installation. Please install your router. Your billing has commenced. Regards Vox' Concerned because Openserve hadn't physically been to my property, I called Vox and highlighted this and that I couldn't use the service without a modem, I was dismissed and told that the modem would be delivered by Thursday. That was yesterday and yes it was received. Following the instructions my daughter connected the modem and Bam! nothing. Long story short Openserve equipment is not connected to anything ie something called ONT. Now it turns out that they should've come put to my premises and somehow I'm now being penalised with no service due to both Vox and Openserve in competence. I want to know who will be paying for the mobile data I will have to buy from today while they (Vox and Openserve) get their act together? I've not been given a turnaround time for this to be resolved, it appearsI'm going to the back of the queue again!!!! I have it in my mind to cancel and go with the likes of Rain!

I've always maintained and promoted Vox to friends and family, that stopped yesterday.