Poor service

Im considering switching back to vumatel.

I have been with out fiber since friday unable to work After reporting it to afrihost on saturday morning they loged the call to open server a few hours later a technician from open server comes out runs one test and tells me that he can see the line is damaged and how many meters away he can see where its damged and dosint think there is cable repair tech on duty on weekends which i think is pathetic open server you have outher type of technicians on duty they should be traind to handle cable repairs aswell in that case funny thing is im the only person down in my area so i was told my issue would only be resolved on monday. so whole weekend no fiber so not only am i not getting paid for this weekend but sitting with no netflex or no dstv no face book . Not sure which is worse loadsheding or not having fiber. beginging to think i made the wrong choice swtiching to open server to save a few bucks.