Poor Service by Openserve

Poor. Absolute shambles.

John Kekana, the Openserve consultant I have been dealing with, has caused me more head aches than I can think of.

I've simply requested to to move from one isp to another. John has done an extremely poor job in assisting as I have needed to follow up with him regularly, to understand if my line has been moved. Instead John has been dishonest with me, stating that the line is with the new service providers when it has been quite clear it is not. When I requested to speak to his superiors his refused. When I request email confirmation his refused.

Everytime I call John Kekana he says his busy and will attend to my matter. I'm 25 days in waiting for him to resolving this matter. I take blame and responsibility of letting it escalate this far. If there is one benefit I can take from this is that I have learnt to do John's work myself. Ive physically gone in to the previous ISPs offices and request all requirements needed to move to a new isp. I could verify what John had told me was indeed nonsense. I have sent all required confirmations to the new isp and they have taken liberty to make the request to transfer my line. I truly hope I never cross paths with John Kekana for my sake.

For OpenServe, I hope you can take time to read this and understand what it is your employees/contractors are delivering to their customers. For such a great brand, I think having employees who do not understand what the brand stands for is unfortunate on your end.

I fail to understand how something so simple to execute has gone this bad.

@ OpenServe, should you require more details please don't hesitate to contact me.