Poor Service and dishonesty.

On 23th of September 2024 after a bad weather a Telkom Telephone Pole that runs between houses fell over damaging my boundary concrete wall and the concrete pole that supports the concrete wall due to amount wind during the storm. I made a report to Telkom and was referred to the Telkom Infrastructure subcontract called Openserve. I phoned through to the given number and got hold of a lady by the name of Angela who sent me details of people I should talk to. After reporting the incident the damaged pole was replaced with x2 days, but nothing was done to my wall. 3days later I receive a phone call from Openserve asking me to confirm if the pole was replaced and I was advised to send a written Letter as to why Openserve should repair my wall, pictures of the damaged wall, x3 Quotations, a Police Affidavit, a copy of a Municipal Bill confirming I am the owner of which I did and I sent all as attachments to Sanjay Bansi ref: EMS 312769

Unfortunately up until today 10th of March my wall has never been repaired and every time I do a follow up I am being sent from pillar to post I have all corresponding References and copies of e Mails I have sent and received from Openserve individuals with References.

Disappointed LJ T