poor service

We have been out of internet since March 31st , we logged a fault with telkom on the 7th . the issue is still not sorted after calling them everyday and no one ever called us to give us feedback .When we call we are told tat it has been escalated to open serve for cables , this is due to cable theft according to the telkom consultants we spoke to . This is not good for us because we paid our premiums and now we have to keep buying data which is expensive .