Poor service

We logged a fault(14/01/2018) that our ADSL line was running at a speed of 0.50 to 1.00 MBPS and should be 4MBPS.

The first technician arrived (15/01/2018) and confirmed that the line was faulty, but could not fix the issue.

Two days later a second technician arrived(17/01/2018) to look at the fault, also confirming that it is not working correctly. After he left we had NO INTERNET AT ALL!!

After logging the problem AGAIN, a third technician arrived one week later(25/01/2018)!! And still didn't fix the problem!

This is totally unacceptable as we are paying for a service that is not treated as a priority AT ALL!!

We need this ADSL line to be fixed as we need to receive our emails to conduct business!