Poor customer service

Query request - Other Please assist DONOVAN with the following:

Query details: Message: I have a problem with my nokia router, G-240W-L, which was installed on the 12th March 2024. Today i wanted to connect my computer to the router only to discover that only the LAN PORT number 4 are working. I tried 1,2 and 3 with no success. I used the computer on LAN 4, then it work,but I use that Port for my Smart Tv. If i use any other port for the computer the LAN led stays off and wont work. Please advise if there is a way of enabling the other ports ,if not then I guess you need to come and replace the Router. Please get back to me soonest as this a problem i dont wnat to sit with

Good day Donovan, Kindly contact your ISP for all Router related queries, should your ISP be Telkom, please call 10210 for assistance. Thank you. Kind Regards, The Openserve Customer Care Team

I don’t understand why you are directing me somewhere else when Openserve which is YOU was the once who came and installed the router .

Why are you sending me to Telkom if it was Openserve who came abs supp**** the router and who installed it Why are you referring me somewhere else.

Don’t send me from pillar to post.

I did my part now you do yours