Poor Client Service

Good day,

We recently moved to a new Complex and after waiting a week we had communication regarding a Openserve technician will come and install the fiber, after the site visit the technician told me that there is no "infrastructure" in the complex, because it still a new complex, which I totally understand. so needless to say he left without doing anything and just said this will have to be booked back to the "planning department". Not knowing how long it will take, perhaps another week or two? The thing that bothers me most is both myself and my girlfriend works from home and we are going through data as fast as you can imagine, we spent over R1000.00 of data within the first week.

So Openserve can't even provide me with a date to say when they will come and assist again.

Really disappointed in the service I got up do date and it is costing me a lot of money.