Poor Assistance

Dear Afrihost / Openserve Team,

Please see my complaint that will be placed on Hello Peter.

I am writing to formally raise a complaint regarding the handling of my line relocation request, which I initially submitted on 15 November 2024. My request explicitly stated that a new ONT box needed to be installed by Openserve at the new premises.

Despite this, Openserve deemed my request unnecessary without justification. Following up with Afrihost to ensure the relocation would proceed as scheduled, I was informed that the consultant had canceled the order without explanation.

Subsequently, I was asked to provide proof of address, which I promptly did. Openserve later scheduled an appointment for the installation but then canceled the order again without completing the installation.

Adding to my frustration, Openserve does not communicate directly with clients, and attempts to escalate the matter through Afrihost have been unproductive. Afrihost management appears unwilling to engage with clients, and no one has taken accountability to resolve this issue.

I am extremely dissatisfied with the lack of communication, poor service coordination, and repeated delays. I urge you to escalate this matter immediately, provide clarity on the situation, and ensure that my line relocation and ONT box installation are completed without further delay.

I look forward to your prompt response.