Paying R1 500 p/m for No Fibre Service in Sutherland

I am beyond frustrated with Openserve/Telkom. For over a week now, the fibre in Sutherland has been completely down. Despite paying up to R1 500 every month, I have had zero service. This is a blatant breach of contract and of my consumer rights. The Consumer Protection Act entitles me to reliable, fit-for-purpose services. What I have received is the opposite – no connectivity, no communication, and no accountability. The disruption has caused serious prejudice to both my work and personal life. Connectivity in a small town like Sutherland is not a luxury; it’s essential. Yet Openserve/Telkom continues to bill as if nothing is wrong – which amounts to unjust enrichment. I demand: Immediate restoration of fibre service; A full written explanation of the cause of this outage; and Rebates/credits for the period I have been without service. If this is not resolved urgently, I will escalate the matter to ICASA, the National Consumer Commission, and pursue further legal remedies. It is unacceptable that customers must beg for basic services that they are paying premium rates for.