Pathetic service from openserve consultant and vodacom!

I have been awaiting my fibre installation for 1 month now. A lady contacted me Sharon (I think) to arrange my appointment. Vodacom had incorrectly captured my address. I corrected my address with vodacom and the lady at openserve said she will contact me once it had been updated and forgot about it!!! For weeks now!! They provided me with an sms with a reference number and contact details that were wrong!! When I called vodacom and gave them the number I've been trying to call as per the sms vodacom said that number is incorrect! And gave me a new number to call... I've been on hold for 20mins so far.. Trying to get a hold of a consultant.