PATHETIC SERVICE FROM OPENSERVE AND AFRIHOST

Re: Line installation

SERVICE IS PATHETIC AT THIS POINT … NO FEEDBACK… NO CALL… GOT TO WAIT 10 AND 20 MINUTES FOR SUPPORT AT AFRIHOST… IS THIS THE SERVICE IS SHOULD EXPECT FROM NOW ON

Arrangements have been made for a tech to come out on Monday 31/08/2020 to do a line installation for fibre An installer came out at just past 08h00 (ryan) and he claimed that he cannot do anything and that a field tech needs to come out He called it in and the field tech only got to me at past 12h00

The field tech (Eris) claimed that the installer that came out in the morning should have been able to do the install instead chose not to He had laid the cable and when it was time to connect, he said that there is a joint problem He then called the offices to get a jointer and they were none available and said that they would dispatch one as soon as possible

Now they claim that they need a planner to carry out line planning how do you have fibre in the area without having planned everything first the planning needs to come before making offers to people

I AM STILL WAITING !!!

I have made arrangements for someone to be at my residence after 11h00 on tuesday and still no joy

THIS HAS STILL NOT BEEN RESOLVED

I have lost a whole days of work on monday and cannot afford another That is a loss of income for me and im sure you people can understand that

3 days later after going back and forth, i still do not have any kind of feed back from these companies I keep hearing, we will get back to you (dont know in which century though) They have escalated the issue They have spoken to someone Strange thing is they doing so much, yet nothing gets done, amazing

The service thus far has been absolutely pathetic This is horrific

No response from them what so ever and seems as if they just dont give a damn

I AM STILL WAITING FOR ALL THE CONSULTANTS AND CUSTOMER SERVICE PEOPLE TO CALL BACK AND LET ME KNOW WHATS IS HAPPENING