pathetic service

I have app**** for an adsl line via Telkom in January 2018, its March 19 I had numerous appointments made for installation and openserve does not honour its agreement, today after seeing that they have not arrived yet during the day I called Telkom call centre to follow up, they get hold of the technician and technician claims my address cannot handle 4 meg line which is totally bull there has always been a 4 meg line but the account was on my dads name who passed away, now I am just changing ownership. Think for yourself I app**** in January its now March anybody would be totally ****ed after the 5th missed appointment.