Pathetic Service

We moved from Pretoria to Bloemfontein on the 25th November 2022. I called Mweb, my service provider, to do the relocation process. the same day I received confirmation that they are attending to the relocation of the fibre. The new product that I chose was fibre from Openserve, biggest mistake. They only contacted me on the 5th December 2022 to install the Fibre in my unit. when they got there the technician couldn't even find the fibre cable. Eventually he did, but couldn't test the fibre because he did not have the necessary equipment to test the cable. He then called one of his buddies at Openserve who has the testing machine only to tell me that the Fibre is not active, and it will take another five days for someone at openserve to make the cable live and only after that they can come and install the fibre in my unit. so basically i have been without WiFi for 2 weeks now without any help from Openserve.