1 reviews | Active since Jun 2019
Over 2 months after Openserve came to install fiber, No installation yet
Ordered mweb fiber and Installation with Openserve was booked, Installer phoned me 29th September, Came to check out the property then we we agreed for him to come and install (think it was 1 weeks time it's been so long I forgot) but it was due for sometime in the first week of October, Never heard from him again, No calls, No SMS's from Openserve. Ended up going through about 200 calls to try find his number and got a hold of him on the 25th of October, To which he "Forgot" about the install.... ?????????? HOW TF DO YOU FORGET???? So he tells me he will speak to the area manager to come do the job that day (25th oct), Phones me 30min later he's on his way to pick up the stuff then is coming to install, So I book that day off work and wait for him. Only for him to phone me about an hour later no sorry he cant do the job his area manager told him it was cancelled because the installation took to long and I must cancel my order (Which was a limited time special) and make a new order for them to come and install. And Guess what? I cant contact MWEB through my account because I don't have an active product with them, So after wasting about R60 airtime listening to the most annoying music possible I'm told I must wait a few days and the order will cancel then I can Re Order. So now we are into November and I order again after dealing with multiple agents 1 of which hung-up when they said they were going to transfer me, Putting me at the back of the que again Now with my new order I have an order delay, There's an issue with my address because it was typed wrong or something and when I contact Mweb they tell me no its been sent to the 3rd party I must wait for them to contact me and sort it out, I cant get a hold of Openserve I can only speak to this guy that Forgot to do my install in the first place and he keeps telling me day after day He hasn't heard back from his area manager and will remind him. So here I am like a **** without internet still over 2 months after the installer came to my property, Can't get a hold of anyone No idea if its going to get installed at all or will it just be it just be cancelled too on Openserve's side like the last installation.
I do apologize for your experience, to enable our team to assist you, please visit our website www.openserve.co.za and complete a residential query form with the below information:
1. Your Openserve reference number & B-service number
2. Your Full Physical Address, including Town & Province
3. Your contact details
Please do not post any of the above information on this public platform.
Kind Regards,
I do apologize for your experience, to enable our team to assist you, please visit our website www.openserve.co.za and complete a residential query form with the below information:
1. Your Openserve reference number & B-service number
2. Your Full Physical Address, including Town & Province
3. Your contact details
Please do not post any of the above information on this public platform.
Kind Regards,
