Order stuck on "Received" forever — installation deadline of 7 June missed with zero communication

I am lodging a formal complaint regarding the unacceptable handling of my fibre installation order. My order has been stuck on the status "Received" with zero movement, and to date, no service number has been assigned. The formal installation deadline was 7 June, which has now passed with absolutely no communication from their side—no technician scheduling, no SMS updates, and no status reports. The order appears to have been entirely abandoned. What makes this situation particularly critical is that I explicitly stated from the outset that I work from home. A stable internet connection is a strict requirement for my livelihood. Despite emphasizing this urgency, the timeline has been completely ignored. Every day this order stagnates, it directly impacts my ability to do my job and earn a living. This is a fundamental failure of service delivery. I demand the following immediate actions from the escalations team: An immediate update on the exact status of my order and the cause of this delay. The immediate assignment and communication of my service number. A firm, committed installation date—not a vague promise to follow up. Direct contact from a manager who actually has the authority to resolve this. My patience with this lack of accountability has been exhausted. I expect a prompt, definitive response to resolve this immediately.