Operserve/Telkom BUSINESS line and ADSL faulty for 2 week and still not feedback!!

Openserve aka Telkom fail to repair my faulty BUSINESS landline and ADSL which I have reported (to BCX call centre - ref given by SMS 107CTK250418) on 25 April 2018.

It is now faulty for 2 weeks that I can not do proper business since I miss all incoming calls and must use my cellphone for internet for the past 2 WEEKS!!! The cellphone internet is costing me a fortune but is completely overshadowed by the business I am loosing!!!!!!

Apart from meaningless automated SMS's does the BCX call centre also fail to give me feedback.

Absolutely NO ONE is coming back to me !!!!!!!!!