Opensurve inconsiderate

Opensurve please come and close your whole you dug behind my yard more than 8months ago you are inconsiderate I cannot use my back gate since the hole has been dug because it's infront of my gate I spoke to all your technician s that works there and all promise the hole will be closed and ground leveled I need an urgent reply been struggling to get hold of your call center very very pathetic!!!!