Openserve/Telkom - ZERO Service!

Had Openserve/Telkom migrate me from ADSL to Fibre yesterday. It took them 2 months to finalise the Order! During that time my Internet was throttled. A new Router and Fibre box was installed. The D-Link out the box Router has now been found to be faulty ONE Day ONE!!!! Day after installation and I have been requested to take it to my nearest Telkom branch to get it checked before they will send a technician! Or repair it! ONE Day/Same Day after installation. It didn't work yesterday and I was told to wait 24hours!! I cannot complain about the service because there is NONE! Zero! NOTHING!!!!!!!!!