1 reviews | Active since Oct 2011
Openserve/MWEB delay in service
Title: ONT Not Delivered – Service Still Not Installed Since 5 September
Complaint: I signed up for fibre with MWEB/Openserve at the beginning of September. MWEB activated my account on the 5th of September and has already billed me for setup and pro-rata data. However, I have still not received an ONT box from Openserve, and I have had no internet service at all since activation.
Today (26 September), I received an SMS from Openserve referring to ONT B***, claiming it is already provided at my premises. This is incorrect. I never received this ONT box, and no installation has been done.
Because of this error, MWEB continues to bill me for a service that I cannot use, while Openserve’s system wrongly shows my installation as complete.
Desired outcome:
Correct your records regarding ONT B***.
Urgently deliver and install the correct ONT at my premises.
Communicate a firm installation date and time.
This matter has been ongoing for over 3 weeks and is unacceptable.
It is Tuesday today. After sevral emails... no reply. Nothibg done. Now a month and 7 days.
Mweb sent me an sms saying that my account will be suspended as they could not get an amount of R142 for services rendered. I had reversed the debit as they have not delivered any srrvjce yet, yet deducted R96 the former month and then R243 kn the 1st. I have escalated this several times with MWEB TOO.
It is Tuesday today. After sevral emails... no reply. Nothibg done. Now a month and 7 days.
Mweb sent me an sms saying that my account will be suspended as they could not get an amount of R142 for services rendered. I had reversed the debit as they have not delivered any srrvjce yet, yet deducted R96 the former month and then R243 kn the 1st. I have escalated this several times with MWEB TOO.