OpenServe - what terrible service!

I would make this zero stars if that was an option. We recently moved into our new house and since there was an OpenServe fibre in the house I did the application with OpenServe. The application was made 2 weeks before we were due to take occupation of the property and included the B-reference number that was previously assigned to the property. By the time we moved in I had not heard anything from OpenServe so I contacted the Internet Service Provider and was informed that the application had been cancelled by OpenServe due to an incorrect address. I app**** again and after another week still had not heard anything. I then app**** to Vumatel even though the package would cost quite a bit more. Vumatel called 2 days after the application was made and the line was installed the following day and active within a week of the application. OpenServe eventually called me a further week later to arrange the installation.

OpenServe if you want to play in this space, you are going to have to improve your service delivery. 5 weeks from application to possible installation just isn't good enough, especially when the infrastructure already exists in the property.