Openserve, Webafrica, Telkom

I ordered installation of fibre first week of January (over a month ago). Webafrica alias Openserve, aka Telkom sent me an email to say that my fibre would be installed in a week to 10 days. A month later (after numerous attempts at contact with Webafrica, Openserve and Telkom, via WhatsApp, social media and email etc a very helpful technician arrived and installed the fibre. BUT now: how to get to the next level: a router. So i revert to the same attempt at comms: all you get a a BOT computer generated reply: select an number which illicits a response “we are trying to connect you to an agent” - which never happens. Is there an ombudsman or body that controls the fibre industry? I have a litany of attempts that i would like to share.