Openserve wants to charge me for a poor job done by a their technician!

My telephone line died. Had a technician come out to do a reinstall, after inspecting the premises he said he can only install the line above my kitchen door, the kitchen that is the last room in the house.

I then logged a ticket with Mweb with regard to the poor installation and the fact that I can’t connect to my router in any of the bedrooms.

Openserve sent THE SAME TECHNICIAN who did nothing but test the line IN THE KITCHEN then tell me I need to apply for a reinstall that’s going to cost R700 and odd rand. A reinstall for a poor job? The technician didn’t even come with a drill! Was also told I’d be charged for the call out fee because my line is working just fine. Yes of course it’s working just fine, he was standing in the kitchen when he tested it! Not even to mention it’s a major eyesore, I have black cable running against my white wall and my glass cupboard is now the new station for the router and telephone cables.

How do I escalate this to the technicians manager?? MWB***0