Openserve VERY BAD SERVICE and bills the customer

Good Evening

I don't know what i should do anymore? I'm so tired of this bad service from Openserve i can scream. I already did 3 reviews about Openserve and this is now the 4th review. In my previous reviews i said that i had internet problems in November and December 2021 and that here was 3 different technitians and that they told me that there is a problem on openserve line in the main box or structure in the town of Brandfort. So the problem is not on my side they did check the line from my house to the pole and nothing was and is wrong. I have a working router and i do have a brand new router and both of them are working fine. Openserve billed me for November and December 2021 for the fault logged but the problem is not even on my side. The telephone line was working 100% and now it is offline then it will work again out of the blue then it is offline again. Something tells me that the techniciants are missing some kind of problem and they don't know how to fix it or are just being funny and bill me for all the fault logged calls. I never had such bad service in my life. I callec the accounts department and they don't want to credit my account for the billed amounts that was not my problem. They are so fast to bill u for something but have the worst service for fixing or finding the problem. There must be a problem somewhere, the internet and phone can't work fine for a few days and then suddenly not working. So axxess booked another call tonight (10 January 2021) and i promise openserve if they bill me for this call i will go and see a lawyer about this. Why can't this problem be fixed for once? It can't go on like this. I have also work that i should do on my computer and if the service is not working then how should i do my work? The past year i had lots of problems with the inter of openserve and i never had problems before. It's like they just don't care anymore to give good service. Something can't work ok for a few days then suddenly not working at all. They must rather fix the lines in town and stop billing the customer for something that is not faulty at the customer. That is just as good as *****ing. And the technitians really needs more training or something because they do not know what they are doing. The new ref number that i recieved tonight is 6.2.BVK100.122 and the last three ref numbers i have is 2.5.BVK.221.221, 4.6.BVK.151.222 and 5.3.BVK.291.121. And not one of this ref numbers was the problem sorted out but i was billed for it. So i don't know what i should do but really i'm tired of this and it is just costing me alot of money and Openserve does'nt care about my needs. I'm really a very very unhappy customer. 051 / 821/ 1103