Openserve unable to rectify a 100mb fibre feed for 3 month's. Should change name to opendiserve

Jointly with Telkom Openserve have done very little to resolve service being provided over their infrastructure. Foir over 3 months I have received pitifully service and speeds on Fibre for 100mbs unlimited unshaped and just under zR1000 per month. I am lucky if tbe download or upload speeds reach 30 at any time. Opesnserve say it's a Telkom issue while Telkom say its Openserve. Complaints have been sent to Openserve with no response. Opebserve have run speeds tests on the lines and supports the daily tests we run. Understandably i am Telkoms client and Openserve are a partner of Telkom however why must I be Telkom's engineer on the ground project manager and co ordinator of findings between parties. Openserve being associated with Telkom does as much in taking responsibility in resolving client issues and that is NOTHING. Both Openserve and Telkom get my money every month for a service that's not delivered and ignore service requests, calls escalations etc Openserve are also responsible for advising Telkom billing around refunding the last 3 months bills which they have not done. Most importantly if you provide the infrastructure get it working because you have failed to do so for 4 months.