Openserve trying a quick one?

<p>A team from Openserve was at my property this morning to run the lines from the box to my house. A number of problems/queries reared their heads in this process.</p> <p> </p> <p>We have a fibre box in the corner of our property. The technicians quickly realized two things. Firstly, we have been allocated a connection from a box with a serial number ending in 'A'. The box on our property has a serial number ending in 'K'. This would mean that the box from which we would get our connection is somewhere down the line off someone else's property (who, I can almost 100% guarantee, will not be at home). The deals advertised by all the ISP's is that installation will be free for the first 8meters.... You have now, conveniently, allocated us to a box that is inaccessible and also who knows how far away from our property, all while there's a box ON OUR PROPERTY. Who is going to have to foot the bill for the absolutely excessive installation costs?</p> <p> </p> <p>Secondly, I contacted you last week asking if the connection was live upon which I received an email response stating that indeed it was. When the technicians opened the box this morning they could not find the wire to splice into as the wires were all in a loop and they are not authorized to cut and splice at will.</p> <p> </p> <p>So no, the connection is not live and, quite obviously, the installation was not done.</p> <p> </p> <p>· Why did your call centre phone me to arrange installation when the box is not ready?</p> <p>· Why have we been allocated to a box who knows how far from our property when there is a box available on site?</p> <p>· Who is supposed to pick up the exorbitant installation bill because of this?</p>