OpenServe Service Shocking

I am writing to express my extreme dissatisfaction with your service. For the second time now, I am dealing with a faulty OpenServe box on my wall. I have been without internet for five days, and despite assurances that a technician would come today, no one has arrived. What kind of equipment do you even use that needs to break down every single month? We cannot keep dealing with this. As paying customers, we expect to be treated fairly and provided with reliable equipment. Why should we have to call every month for repairs?

I demand immediate action today to resolve this issue, or I will escalate this matter further.

Kagiso Kekana ***