Openserve provides the WORST service I have ever received

I am not the type of guy that runs out of patience quickly, but this pushed me over the edge. My Fibre line has now been down since the 21 of March (2 and a half weeks), where NOT EVEN ONE technician has attempted to contact me with an update on what the hell is going on. My ISP is WebAfrica, and I have probably contacted them more than 15+ times now, where their hands are cut off due to Openserve's lack of communication and slow service. I have heard all the excuses now, from "There is a shortage of technicians" to "Someone will contact you" (they never do). This is the worst service I have ever received, and I absolutely detest this company's service that they "provide" at the moment. During the December period the same thing happened, where my line was down for 2 weeks before something was actually done. When I signed up to the service, they were very quick to do the installation (almost next day installation), but when you have an issue, they leave you in the dark.