Openserve Poor Service But They Charge The Customer

This is my message to them again:

Good Day

Hope u had a great Christmas, well i did'nt had so great Christmas. We had no electricity for 5 Days in Brandfort and today we have finally electricity but still no ****** internet. Eric said that someone will come out again by Tuesday or Wednesday to come check your problems not my problem but your problems. This really can't go on like this. I just came from Bloemfontein with a new router and still nothing is working. I'm getting sick of this problem with your lines on your side that is not connecting but i must pay for the call outs. This does'nt work like this. I'm telling you now that if this is not fixed then i will get another service provider. I'm sick to hear from axxess it is not on their side and i'm sick to hear from Openserve it is not on their side. This must get fixed, sort your problems out what the hell it even is because your tech guys don't even now how to look for a fault. And stop charging me. You charged me for a fault in November and in December and still nothing is working like it should be working. I will take this further i promise you and this time it will not be Hellopeter.com that i promise u. And they must refund the double charge or credit my account. This is ****** nonsense and very poor service.

Warren Opperman