Openserve PATHETIC CUSTOMER SERVICE

Openserve has installed the infrastructure in our area (Webber) months ago (probably even last year). We have now signed a contract with Afrihost who are using Openserve to complete the installation. It has now been probably 3 weeks since we entered into the contract and we have been visited by numerous Openserve technicians. Problems have varied from initially not being able to find a pole with existing lines where the installation could be completed from, despite us telling them numerous times no such pole existed. A week later a "magical" pole is discovered and we are contacted that Openserve can complete the installation. Firstly the scheduled technician cancels the scheduled visit the day the installation was set to take place and secondly when another date is set for the installation, another technician shows up, also looking for this "pole" that they can use. Us as customers are really questioning Openserve's ability as service providers and whether any further action will be taken - as this matter has been going around for weeks. As a competent service provider who was involved in the initial fibre set up in the area, you show know what is needed right from the beginning. It is ridiculous technicians keep having the same problem. Openserve do you really know what you doing?