Openserve only wants your money

My ONT is faulty, and I need to get a new one.

The process to actually get a hold of someone is a nightmare. On Openserve's website, it shows that they are the fibre provider. They are also the ones that install the hardware in my home.

If I try to contact support, I can only speak to a bot. The bot tells me, they cannot help me, I need to contact my ISP. But I purchased everything from Openserve, I have also only dealt with Openserve.

After many, many minutes of airtime wasted, I finally spoke to someone that could help me from Telkom. However, they have advised me that it will be a R1750 call out fee!?

So I receive a faulty ONT box, and I now need to pay almost R2000!?

It would literally be cheaper to cancel everything and open a new package.

Avoid Openserve