Openserve non existent service.

Ordered fiber on the 14th of February through Afrihost with Openserve as the line provider for our new company premises. about 2 weeks later Openserve came back saying my line was installed and active. However at the same address there are two shops, and 4 flats. (Ours is shop 1 / Building 1. which was stated when the installation was booked). I have since been charged for internet usage whereas the line has still not been installed. I cant phone openserve because they say i have to go through Afrihost. Afrihost escalates almost every week, Its now the 3rd of April and we still have no fiber installed. All i get told is Openserve will contact me when they are coming to install. The infrastructure is already right here as one of the flat tenants have fiber with openserve. This is where the initial confusion must have come from. We are trying to run a business all using a hotspot on a phone. Our company phone number which is through VOIP on vodacom has been inactive since the end of February which is when we should have had the fiber installed by already. You can only imagine we have lost a lot of business due to this...

I have no choice but to use Openserve as the only other provider for my address does not do fiber for business, but only home.

The service has been absolutely shocking.

If you have options, dont choose Openserve.