OPENSERVE / MWEB VIOLATION OF TERMS OF SERVICE, *****, NON-EXISTENT INSTALLATION, NON-EXISTENT SERVICE

I really feel abused by OpenServe. Do not deal with OPENSERVE / MWEB ever! I signed up for Fibre on the 3rd of March 2025, it is now the 28th of March 2025. Due to another entity on this property already having Fibre OPENSERVE / MWEB decided they would activate MY service, bill me, and I still do not have an installation for the service I am actively being billed for. OPENSERVE / MWEB are giving me the runaround, it has cost me at least R2000+ airtime to try resolve this *********** garbage.

A complete violation of both OPENSERVE / MWEB's terms of service, false advertising and other violations that they openly admit to (the calls are recorded). Additionally, OPENSERVE / MWEB double debited me a "once off fee" R249 two times for an installation that does not exist! I need to add that this is a R499pm Fibre package that I have NO installation for, and I am being charged R510p/m for this phantom installation, false advertising.

I have been contacted by Openserve's complaints who openly told me they would resolve this issue in 72 hours, I have yet to hear anything from them, and they do not have a contact number to call - you have to email them only to have them blaming each other for this complete incompetence. When you email them, they tell you it's MWEB, when you waste your daily amount of roughly R100 airtime on MWEB, they tell you some bull**** story about it being escalated to OPENSERVE. There is no accountability here and this I believe is ***** and theft. I still have no installation and no resolution.