OpenServe is dispicable

I opted for a fibre package with OpenServe (The only fiber installation service provider in our area), through Mweb (The ISP) on 12 February 2021. On 18 February 2021 I received a call from Mpho, an OpenServe consultant, who wanted to arrange for an installation. Not living on the premises at the time, I had to confirm that someone will be available. She confirmed that I can call her back on ***. Ever since that day I was unable to contact her on this number. The following day another person answered the phone and brushed me off with some incoherent story, but not assisting me to get hold of Mpho. Subsequent calls to this number goes unanswered.

In the interim, not having a working fiber installation at all, OpenServe communicated that they have "upgraded" my package, with an obvious increase in monthly premiums as well. OpenServe have no contact number to speak directly to a consultant. You can send emails that goes unanswered for 3 weeks, you can phone call centers that gives you all kinds of options to select, but never a person to speak to. They most certainly do not wish to be contacted and / or resolve customer issues in an effective and professional manner.

I need fiber urgently, as I earn my livelihood on a trading platform, but seemingly have no other option than having to deal with such despicable **** - can not call it service, they do not have a clue what it means!