Openserve hopeless failure

I've recently bought a fibre package with Afrihost/Openserve. Openserve apparently sorted out the fibre cable to my home. On the day they completed their 'installation' I had not yet received my Afrihost router because the warehouse had run out of stock. No communication from Afrihost until I called to ask when my router would be delivered. Openserve were therefore unable to check the connection. I've been without internet for the whole week having spent hours on the Afrihost whatsapp chat. Each time a ticket is opened with Openserve, the ticket is closed without any feedback to me. I've contacted the technician who installed my fibre line and he is adamant that tje fault lies with Afrihost and Afrihost says the problem is with Openserve. So typical! My debit order to Afrihost has been processed and my question is 'what for?' As far as I'm concerned neither Openserve nor Afrihost are worthy of support. Their customer care sucks. Clearly the fibre line is not functional but Openserve refuses to send a technician to sort out their incomplete work. As for Afrihost, I went through the same processes thrice on their WhatsApp chat. The same instructions everytime, the same responses and hours of my data wasted only to be told a ticket has been lodged with Openserve and thereafter no feedback from Openserve or Afrihost