OpenServe HELP!!!!

Good afternoon,

Not such a happy Easter. I reported a fault on 11 April 2019. My reference number is ********** 2. As you are aware today is the 22 April. I am aware that there have been twp public holidays. However, how is it acceptable that this repair can take so long? I have no telephone line and thus no internet. I work from home and this has severely impacted on my business. This is entirely unacceptable. When speaking to the Telkom call centre, I cannot get a clear answer of what is happening aside from the fact that my call has been logged. Is this what Telkoms/Open Serve service delivery has come to, absolute nonsense. I trust that I will be reimbursed for the days that I have had no access to Telkom/Open Serve service! Please can I be contacted urgently to resolve this issue, 5 full business days in entirely unacceptable!