openserve gives closed service!

We are a accounting firm that has to meet sars deadlines. one coming up tomorrow but returns have to be submitted today so payments can be made on time. Is openserve going to pay the penalties for late submissions? It is now 24hrs that we are offline. We cannot get hold of openserve ourselves. Have to go through our isp & all we are getting is a technician has been sent out. I think people losing business & having to pay fines because of openserve has to jointly sue them.