Openserve Fibre nightmare

Afrihost and Openserve make a perfect couple.

Both don't actually care about my Fibre line, which was installed over 1 month ago, and is yet to actually connect to the internet.

Afrihost submitted duplicate installation requests to Openserve, the Openserve installer cancelled one of them, but they decided to cancel both.

That took ages to resolve, a lot of finger pointing etc, now apparently the actual line is broken, and it's been over a week and no one has come to fix the line.

It took less than 10hrs from signing up for Fibre to having it installed, now you try get someone to fix it... no chance!

Afrihost keep saying they waiting for Openserve to update them on the process...but their response seems very generic and impersonal - as if it were copied and pasted into the email.

I would cancel this whole process if Afrihost wasn't going to charge me R900 "installation" fee if I cancel within 6 months.

I am left resenting Afrihost, a company I've been with for almost 6yrs now.