Openserve Fibre Installation

I signed up with Afrihost on 26/01/2026 for a new fibre line to my home via Openserve fibre. I scheduled an appointment with Openserve the same day to install my fibre on 02/02/2026. I waited the entire day, taking time off work, and nobody came through to do the installation. Openserve has disgusting customer service, as there is no communication whatsoever to the client. I have emailed them 3 times from yesterday and nobody has contacted me till now to clarify the situation. There isn’t any proper communication channels or contact number for assistance. Absolutely poor service from Openserve, just ignoring their clients. Has anyone else had the same horrifying experience with Openserve for fibre installations?