Openserve Fibre, horrible service and no speed at all....Technicians and Sales Lying to you into getting you to agree to a trial

About a month ago a man called Deon pitched at our door offering a 30 day trial for fibre line, we said it is fine, Deon said that the 30 day trial is just a trial and that if we do not wish to move over to Fibre after the trial we can return to our ADSL line.

Now since they have installed the trial for fibre, our speed has been non existent, I did phone in to do speed checks but it was of no help. as the speed continuous to be terribly slow please see attached screenshot of test this morning.

I phoned Deon he said he will have a look of what is going on and get back to me, I also called the technician that installed the line, but he had no solution.

I phoned Deon again in the afternoon at 13h00 he then said that they did not install a trial but infact a permanent line, for which I never gave permission of agreed to.

I asked Deon to provide feedback after 14h00 as he said he will call office again at 14h00, it is now after 15h00 and no feedback has been given.

Legally I canNOT be forced to stay on the fibre line, I originally took out an ADLS line and that is what I agreed to NOT a fibre line, the trial is exaclty hwhat it says a trial. it is not my problem if the Technician Mr Senthil Padayachee installed incorectly of wheter the mistake was made at H/O or whoever.

Mr Senthil Padayachee also was supposed to provide feedback and provide me with an email address and he did not.