Openserve fails again.

We moved into a new house recently and through our ISP requested that the Fibre be actived. We were previously with Frogfoot and had no issues. The previous owner removed the ONT box which I accept is not in openserve's control however we have now for days been waiting for someone to come out and resolve the issue. My feeling is that they should have followed up with the previous owner to follow up on the removal of the ONT but in the interim resolve our issue. We require internet to attend to work from home and now days later still sit without internet, and I have not been called.