Openserve doesn't care to communicate re a 3 day outage.

We're into day 3 of a fibre outage in Newlands and Fernwood. The line break is one thing (probably some construction crew digging through a line despite it being marked on the plan) but the lack of push notifications and updates by Openserve is typical Telkom culture, and inexcusable. I get the impression from our WhatsApp group that even the ISPs involved were oblivious until day 2. My ISP, Vox, certainly wasn't. Even now there is nothing about this outage on the Vox outages page. And worse: the Openserve app - for those who went through the schlep of installing it - only provided it's uninformative notice of the outage well into day 2. Your disrespect towards your customers shows and the mutual feeling grows. It's Telkom all over again.