Openserve DO BETTER & improve your customer service & turnaround time

I decided to change fibre provider since the previous one was dismally poor with constant outages. So on the 23rd January 2025 I contacted my ISP to change over, and till today (15th Feb 2025), that order hasnt been attended to whatsoever.

I've spend an entire Friday emailing Openserve, begging for the line to be activated because my work is on the line since I work remotely for an international company.

At 16:30 Friday 14th February 2025, I received a call and was informed that my original order X14****14 had been cancelled due to incorrect address.

I know for a fact that the error was not from my ISP because on their website (which I've tripled checked), it shows my correct address. I was then told once again that my query will be escalated to activation as its just a matter of activating the line.

I now write this at 00:27 15th Feb 2025, I'm still not activated without any signal and stressed besides myself because of work I was meant to have sent through yesterday, with no way of explaining my dilemma because all work documents and work related stuff are done online and this little data I've purchased via my cellphone provider won't even be sufficient for the connection.

I'm hoping that whoever from Openserve receives this, understands the true importance of this matter and that I only receive a call or text to tell me that the line is FINALLY active, instead of giving me false hopes without actions.