Openserve disconnected my fibre line by mistake

Openserve has mistakenly disconnected my fibre line. This was on Wednesday morning the 6th. Five days later between my ISP and Openserve, it is still off. I have spend over 3 hours on the phone with Cool Ideas to get feedback. Very disapointed with lack of response from Openserve. My reference number with Openserve is: 113BWK070520