Openserve = Disappointment

I received a message from Openserve that the internet was down in my area (Kloof) on Monday, 31/01/2022 at 21:54, the message further advised that we would receive a follow up message to inform us when the issue had been resolved. It is Wednesday, 02/02/2022 at 05:48 and the internet still has not been restored. Nearly 33 hours with no update and still no internet. When will this issue be resolved?